Refund & Cancellation Policy

1. Free Trial

Paid plans include a 14-day free trial. No payment is collected during the trial unless stated otherwise at signup. You may cancel at any time during the trial with no charge.

2. Cancellation

You may cancel your subscription at any time from Account Settings. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then, and your plan will not renew afterward.

3. Refunds

• Monthly plans: fees already paid for the current billing cycle are non-refundable, except where required by law
• Annual plans: if canceled within 14 days of the initial annual payment, you may request a full refund; after 14 days, we do not provide prorated refunds for the remainder of the term, except where required by law
• Add-ons (AI token top-ups, extra cloud accounts, compliance packs, etc.) are billed as consumed or as a recurring monthly fee and are non-refundable once the billing period has started
• One-time services (e.g. onboarding & training) are non-refundable once delivery has begun

4. Downgrades

Downgrading to a lower-tier plan takes effect at the end of the current billing period; we do not refund the difference for the remaining time on the higher tier.

5. Billing Errors

If you believe you were charged in error, contact us within 30 days of the charge and we will investigate and issue a corrective refund if warranted.

6. Contact

For billing questions or refund requests, email billing@cloudops.ai.